BB&T

BB&T

Located in East Ridge, this bank stands out for its exceptional customer service and community-focused approach. With convenient hours from Tuesday to Friday, clients appreciate the accessibility and flexibility offered. The drive-through service adds to the convenience for those on the go, while the wheelchair accessible entrance and parking ensure that everyone can comfortably access their banking needs.

The bank prides itself on building lasting relationships with customers, offering a range of financial products tailored to meet individual needs. Whether it's personal banking, loans, or investment services, clients can expect knowledgeable staff ready to assist with their financial journeys.

• 6501 Ringgold Rd, East Ridge, TN 37412
• in BB&T ATM
• (423) 894-0440

Amenities

Service options

• Drive-through

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Latest Feedback

"I recently opened an account at this bank and was pleasantly surprised by how welcoming the staff were. They took the time to explain all my options clearly, making the process easy and stress-free. I appreciate how they really seem to care about their customers and their financial well-being. Highly recommend!"

"I've been banking here for a few years now and can't say enough good things! The online banking platform is user-friendly, and whenever I’ve had questions, the staff has been incredibly helpful. I also love the drive-through service—it’s so convenient for my busy schedule."

"As someone with mobility challenges, I was grateful to find a bank that prioritizes accessibility. The staff here are not only accommodating but also genuinely friendly. Every visit has been a positive experience, and I feel valued as a customer. It's nice to be able to bank without any worries."

Customer Reviews

What People Say

Donald Harrison

★★★★★

May 30, 2025

I've been banking here for a little over a year now, and my experience has been quite positive. The staff is always friendly, and I feel valued as a customer. I particularly like the way they handle account inquiries. They take their time to explain the different services available, which is really helpful for someone like me who needs a bit of guidance. I also appreciate the drive-through service; it’s a real timesaver when I’m in a rush. However, I would suggest improving their waiting times during busy hours. On one occasion, I had to wait longer than expected, but once I got to speak with someone, they really made me feel heard. Overall, I would recommend this bank for anyone looking for personal, attentive service.

👍 4 👎 0

Alexander Rossi

★★★★★

January 20, 2025

I switched over to this bank a few months ago, and I have to say, I’m really pleased with my decision. The staff is consistently friendly, and they seem genuinely interested in helping you with your banking needs. I recently needed help with setting up online banking, and the representative was incredibly patient and walked me through the entire process step by step, which I truly appreciate as someone who's not tech-savvy. The environment is also quite comfortable, and I love their wheelchair-accessible entrance and parking—this is a big plus! One small area for improvement would be their hours; I wish they were open on Saturdays, as it can be challenging to find time during the week. Overall, though, I feel confident that I made the right choice in choosing them as my bank!

👍 4 👎 0

Luis Fisher

★★★★★

January 27, 2024

I had a great experience with my local bank recently! From the moment I walked in, the staff was friendly and welcoming. I was particularly impressed with how informative they were about different account options. The banker took the time to explain everything thoroughly and even suggested some services that I hadn’t considered before. I really appreciate their transparency and willingness to help. The only downside was that there was a bit of a wait during peak hours, but honestly, the service was worth it. I would definitely recommend this place to anyone looking for a straightforward banking experience with a personal touch. They even have a drive-through option for quick deposits, which is super convenient when I’m in a hurry!

👍 9 👎 1