Truist

Truist

Located in the heart of Florence, this bank is dedicated to providing exceptional financial services tailored to meet the diverse needs of its community. With a commitment to customer satisfaction, the bank boasts a knowledgeable and friendly staff, ready to assist clients with everything from personal banking to business solutions.

Its modern facilities are equipped with the latest technology, ensuring a seamless banking experience, whether in-branch or online. Offering flexible hours, including Saturday service, the bank makes it easy for customers to access their services at their convenience.

The community-focused approach includes various financial education programs, helping customers make informed decisions about their financial futures. This bank truly stands out as a reliable partner in achieving financial goals.

• 1065 Burlington Pike, Florence, KY 41042, United States
• (859) 372-5175

Latest Feedback

"I recently opened a savings account at this bank, and I couldn't be happier with my experience. The staff was incredibly welcoming and walked me through every step of the process. They answered all my questions thoroughly and made sure I understood my options. Plus, the facility is clean and well-organized, making my visits enjoyable."

"I've been a customer for several years now, and I appreciate how this bank always prioritizes customer service. Whenever I have had issues or questions regarding my accounts, the team has been quick to respond and resolve everything efficiently. The online banking platform is user-friendly, which adds a lot of convenience to my banking routine."

"As a small business owner, I rely heavily on my bank for daily transactions and advice. The business banking team here has been a game changer for me. They've helped me set up a business account and provided valuable insights on managing my finances. Their support during tax season was particularly helpful, and I feel more confident running my business knowing I have such a solid banking partner."

Customer Reviews

What People Say

Jack Evans

★★★★★

February 22, 2025

I had a really good experience opening my savings account here! The staff was friendly and efficient, guiding me through the process with ease. I also liked the transparency regarding fees and interest rates—they laid everything out clearly, which made me feel more comfortable. The only thing I think could be improved is the parking situation; it can be a bit challenging during busy hours. Other than that, it's been a positive experience, and I’d definitely recommend it to others looking for straightforward banking services!

👍 2 👎 0

Stephen Ferguson

★★★★★

May 7, 2024

As a small business owner, it’s essential for me to have a reliable banking partner. I made the switch to this bank a few months ago and have been really pleased with the support I’ve received. The business account options are flexible, and I found their small business loans to be competitively priced. What really stood out for me was the relationship manager assigned to my account; she has been incredibly responsive and always available for my questions, which really helps me feel valued as a customer. The branch is well-organized, and the staff is friendly, which definitely enhances the experience. One thing I would love to see improved is the mobile app; it can be a bit glitchy at times. However, their customer service is fantastic, which helps counter any mobile app issues. Overall, I'm satisfied and would recommend them to other entrepreneurs looking for solid banking.

👍 8 👎 1

Zephyr Costa

★★★★★

February 17, 2024

I recently opened an account at my local branch and I couldn't be happier with the experience! From the moment I walked in, I was greeted with warm smiles and a friendly atmosphere that instantly put me at ease. The staff here is incredibly knowledgeable; they took the time to explain all the different account options and even helped me understand some finer points about managing my finances. I was particularly impressed with how they customized their recommendations based on my needs, which is a refreshing change from the cookie-cutter service I've experienced at other banks. They also have a great online banking platform that is user-friendly, making it easy to manage my accounts on the go. Plus, I love that they’re open on Saturdays, which works perfectly for my schedule. The only minor downside was the wait time during peak hours, but honestly, the exceptional service made it worth it. I would highly recommend this bank to anyone looking for a personal touch in their banking experience!

👍 7 👎 0