Bick & Heintz, Inc.
Located in the heart of Utica, this auto repair shop is renowned for its exceptional service and technical expertise. With a commitment to quality, the team ensures that every vehicle receives personalized attention and thorough diagnostics. Customers appreciate the shop's transparency, as they provide detailed explanations of repairs and costs, fostering trust and reliability. Whether it’s routine maintenance or complex repairs, the highly skilled technicians are dedicated to keeping vehicles safe and efficient on the road. Their convenient hours of operation during the week make it easy for clients to schedule appointments that fit their busy lifestyles.
Latest Feedback
- "I had a fantastic experience at this auto repair shop! The team was incredibly knowledgeable and took the time to explain what was wrong with my car. They provided a detailed estimate before starting any work, which I really appreciated. The repairs were completed quickly, and my car runs like new now. I’ll definitely be coming back for future maintenance!"
"I can’t say enough good things about my visit. The staff was friendly and made me feel welcome from the moment I walked in. They diagnosed my car’s issue within minutes and offered several options for repairs without any pressure. The prices were fair, and the quality of work was outstanding. I left feeling confident in my vehicle's performance."
"As someone who doesn’t know much about cars, I was a bit anxious about getting my vehicle serviced. However, the team was incredibly patient and took the time to answer all my questions. They explained everything in simple terms and made sure I understood the process. The level of customer care here is truly impressive, and I’m grateful to have found a place I can trust with my car."
Customer Reviews
What People Say
Oluwaseun Sharma
July 29, 2025
I recently took my car in for some repairs, and I couldn't be happier! The staff was super friendly and got the work done quickly. The prices were reasonable, especially for the quality of service. Highly recommend this place!
Sven De Ville
May 1, 2025
What a gem of an auto repair shop! I found this place after doing some research and was impressed with the reviews, so I decided to give them a try when my car started making a strange noise. The staff was incredibly helpful and patient, taking the time to listen to my concerns. They performed a comprehensive diagnostic and explained everything in detail. I was relieved to find that the issue wasn’t as serious as I feared. The service was prompt, and they even went above and beyond by washing my car before returning it to me. The only minor hiccup was that I had to leave my car for a few hours, but they kept me updated throughout the process. When I picked it up, I felt like I had a new vehicle! I would highly recommend this shop to anyone looking for trustworthy and efficient auto repairs. I’ve already told several friends about my positive experience!
Stephen Ferguson
May 29, 2024
I had a fantastic experience at this auto repair shop! I took my sedan in for a routine oil change and to check on a few rattling noises I had been hearing. From the moment I walked in, the staff was welcoming and attentive. They explained everything clearly and even showed me the worn parts that needed replacing, which I really appreciated. The waiting area was clean and comfortable, with free coffee and Wi-Fi, making the wait much more pleasant. I was concerned about the costs, as I’ve had some unpleasant surprises at other places, but they provided a detailed estimate upfront, and there were no hidden fees! My car was ready sooner than expected, and it felt like a brand new vehicle when I drove away. The only small downside was that parking was a bit tight, so I had to circle around a couple of times to find a spot. However, the experience was worth it. I’ll definitely be returning for future services and highly recommend them to anyone in need of reliable auto repairs.
Carolyn Brooks
October 17, 2023
I visited this auto repair shop after a friend recommended them, and I can see why! The team was knowledgeable and took my concerns seriously. They diagnosed the issue with my brakes and provided a thorough explanation of what needed to be fixed. I liked that they took the time to show me the old parts and explain why they needed to be replaced. The only thing I would suggest is maybe improving the wait time on weekends; I had to wait a bit longer than I anticipated. Despite that, they provided complimentary snacks and drinks, which made the wait more bearable. Overall, I left feeling confident in the repairs done and with peace of mind knowing my car is safe to drive. I’ll definitely return for future services.
Today
Opening Hours
| Monday | 7 AM–4:30 PM |
|---|---|
| Tuesday | 7 AM–4:30 PM |
| Wednesday | 7 AM–4:30 PM |
| Thursday | 7 AM–4:30 PM |
| Friday | 7 AM–4 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Auto repair shop Loc: 43.1003 / -75.2479
Plan your visit
Weather
- Utica
| Temperature | N/A °F | |
|---|---|---|
| feels like | N/A °F |