Cary Ichinose - State Farm Insurance Agent

Cary Ichinose - State Farm Insurance Agent

Located in the heart of Hilo, this insurance agency stands out for its exceptional customer service and personalized approach to insurance solutions. With a commitment to helping clients navigate their insurance needs, the team prides itself on being knowledgeable and approachable, ensuring that every customer feels valued and informed.

The agency offers a comprehensive range of insurance products, including auto, home, life, and health insurance, tailored to meet the unique needs of each client. Their proactive approach in addressing questions and concerns sets them apart from the competition, making clients feel secure and confident in their coverage choices.

Whether you're a first-time insurance buyer or looking to reassess your current policies, this agency is dedicated to providing expert guidance and support at every step, fostering long-lasting relationships built on trust and transparency.

• 630 Kilauea Ave #102, Hilo, HI 96720
• (808) 933-8500

Latest Feedback

"I recently switched to this insurance agency, and I couldn't be happier with my decision. The staff took the time to explain all my options clearly, helping me find the right coverage without overwhelming me. They truly care about their clients and go the extra mile to ensure I understand my policy. I feel secure knowing that I have a reliable team behind me!"

"I had a fantastic experience when I needed to file a claim. The team was quick to assist me, guiding me through the entire process and making it as stress-free as possible. They were always available to answer my questions and provided updates along the way. I appreciate how responsive and compassionate they were during a challenging time. Highly recommend!"

"As a small business owner, I was looking for an insurance agency that understood my needs. This agency provided tailored solutions that fit my budget while ensuring comprehensive coverage. The agents were attentive and offered valuable advice that I hadn't considered before. I feel confident that my business is protected, thanks to their expertise!"

Customer Reviews

What People Say

Ronald Lexington

★★★★★

July 23, 2025

I can't say enough good things about my experience here! From the moment I reached out, the agent was attentive and kind. I was looking to switch my auto insurance, and they made the transition seamless. They walked me through every step, ensuring I understood all the details. I was pleasantly surprised by how quickly they found a plan that not only met my coverage needs but also saved me money compared to my previous insurer! The personalized attention made me feel valued as a customer. The only thing I wish they would improve is their response time via email; sometimes it took a bit longer than expected to get replies. Nevertheless, the face-to-face interaction was excellent, and I truly felt like they cared about my well-being. I wouldn’t hesitate to recommend them to my friends and family looking for reliable insurance services. It’s great to find a place that combines expertise with a warm and welcoming atmosphere!

👍 2 👎 1

Josephine Nelson

★★★★★

January 23, 2025

Fantastic service! The staff was friendly and incredibly knowledgeable. They helped me find the perfect policy quickly. Highly recommend!

👍 2 👎 0

Zainab Adams

★★★★★

May 21, 2024

I recently had the pleasure of working with an insurance agent who truly understands the importance of personalized service. From the moment I walked in, I was greeted with a warm smile and a genuine eagerness to help. The agent took the time to listen to my needs and answered all my questions thoroughly, which made the process of choosing the right coverage so much easier. I appreciated how they broke down the different policy options, ensuring I understood all the fine print without feeling overwhelmed. What really stood out to me was their willingness to tailor a plan that fit my lifestyle and budget. I also loved that they weren't pushy; rather, they provided insights and let me make the decisions at my own pace. Additionally, I found the office to be clean and well-organized, which made it a pleasant environment to discuss my insurance options. The only minor feedback I have is that I wish they were open on weekends for those of us with busy weekday schedules. Overall, I left feeling confident about my choices and grateful for the attention I received. I would highly recommend this agency to anyone looking for knowledgeable and compassionate support in navigating their insurance needs. It's clear that they prioritize customer satisfaction, and it made all the difference for me!

👍 7 👎 0