East Carolina Automotive
Located in New Bern, this auto repair shop stands out for its commitment to quality service and customer satisfaction. With experienced technicians and state-of-the-art equipment, the shop offers a comprehensive range of automotive services, from routine maintenance to complex repairs.
Customers appreciate the transparent communication and honest assessments provided by the staff, ensuring they feel informed and confident in their vehicle care decisions. Open Monday through Friday, this shop meets the needs of local drivers with efficiency and reliability, making it a trusted choice for automotive needs in the community.
Amenities
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Onsite services
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Oil change
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Mechanic
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Restroom
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Appointments recommended
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Credit cards
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Debit cards
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Credit cards
Service options
Accessibility
Offerings
Amenities
Planning
Payments
Latest Feedback
- "I had a wonderful experience at this auto repair shop! The staff was incredibly friendly and took the time to explain what was wrong with my vehicle. They provided a clear estimate and completed the work ahead of schedule. I felt like I could really trust them with my car, and I'll definitely be returning for future services!"
"I was impressed with how quickly my vehicle was serviced. The technicians were knowledgeable and efficient, diagnosing the problem in no time. I also appreciated their willingness to answer all my questions without any pressure to upsell services. It's refreshing to find an honest shop that truly cares about its customers."
"After struggling to find a reliable mechanic, I finally tried this shop and couldn't be happier! They took great care of my car, and the attention to detail was outstanding. I loved that they followed up after the service to ensure everything was running smoothly. It's nice to know there's a place I can trust for all my automotive needs."
Customer Reviews
What People Say
Sawyer Hayes
April 13, 2025
I had a fantastic experience at this auto repair shop! The staff was incredibly friendly and knowledgeable, making the whole process smooth and stress-free. They were very transparent about the repairs needed and didn’t push any unnecessary services, which I found refreshing. I particularly liked that they took the time to explain everything to me in layman's terms, so I felt informed and empowered about my vehicle's maintenance. The only thing I noticed was that the waiting area could use a few more comfortable chairs, as it felt a little cramped at times. Nonetheless, the service I received was top-notch, and I will definitely be returning for any future car needs. Highly recommend to anyone in need of reliable automotive care!
Kai Moscow
July 14, 2024
I can’t say enough good things about this auto repair shop! From the moment I walked in, I was greeted with smiles and made to feel right at home. They really took the time to listen to my concerns about my car, which is something I haven’t always experienced at other shops. The technicians were efficient and got my vehicle back to me in a timely manner. I was pleasantly surprised by how reasonable their prices were compared to some other places I’ve been to. They even provided a detailed list of what was done and what might need attention in the future, which I found extremely helpful. One small area for improvement could be their online appointment system; it could use a little updating for easier navigation. But honestly, the quality of service more than makes up for it! I wholeheartedly recommend this place to anyone looking for a great team to take care of their vehicle.
Brian Winterbottom
July 3, 2024
What a gem of an auto repair shop! I stumbled upon this place after moving to the area, and I'm so glad I did. The team here is incredibly knowledgeable and went out of their way to make sure I understood all the repairs they were doing on my vehicle. They gave me a detailed estimate before starting any work, which I found refreshing. Plus, they were happy to answer all my questions, no matter how trivial I thought they were. I had some unexpected issues come up during the service, but they communicated with me every step of the way, which made me feel valued as a customer. The environment was friendly, and I even had a chance to chat with some of the mechanics while I waited. My only minor complaint is that their hours are a bit limited; I wish they were open on Saturdays! Overall, I’m happy to have found a trustworthy place for my car, and I’ll be back for all my future needs!
Carolyn Brooks
November 6, 2023
I recently had my car serviced at this auto repair shop, and I couldn't be more pleased with the experience! The staff was incredibly friendly and took the time to explain what work needed to be done on my vehicle. They were thorough, and I really appreciated the care they took in keeping my car in great shape. The waiting area was clean and comfortable, with complimentary coffee and snacks, which made the experience even better. The only downside was that it took a bit longer than I expected, but given the quality of service, I didn’t mind waiting too much. They clearly prioritize doing things right over rushing things, which I greatly appreciate. I left feeling confident about my car's performance. I highly recommend this place to anyone looking for reliable and honest automotive service!
Today
Opening Hours
| Monday | 8 AM–5 PM |
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| Tuesday | 8 AM–5 PM |
| Wednesday | 8 AM–5 PM |
| Thursday | 8 AM–5 PM |
| Friday | 8 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Auto repair shop Loc: 35.0755 / -77.0256
Plan your visit
Weather
- New Bern
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