Empire Insurance Brokers

Empire Insurance Brokers

This Spokane Valley auto insurance agency excels in providing tailored coverage to meet customers' unique needs. With a dedicated team of professionals, they offer personalized service, ensuring clients understand their options fully. The agency prides itself on its commitment to transparency, helping customers navigate the complexities of auto insurance with ease.

Open Monday through Friday, they are conveniently accessible with a wheelchair-friendly entrance. Their focus on client satisfaction, paired with knowledgeable agents, makes them a trusted choice for those looking to secure their vehicles with the right coverage.

• 221 N Argonne Rd, Spokane Valley, WA 99212
• (509) 922-4636

Amenities

Service options

• Onsite services

Accessibility

• Wheelchair accessible entrance

Latest Feedback

"I had an incredible experience with my insurance agent! She took the time to explain everything in detail, making sure I understood all the aspects of my policy. The level of professionalism and care was outstanding. I felt valued as a customer and appreciated the personalized attention I received."

"I recently switched my auto insurance and couldn't be happier! The staff was not only friendly but also incredibly knowledgeable. They helped me find a policy that fit my budget without compromising on coverage. I also loved how they followed up with me to ensure I was satisfied with my choices."

"I was quite stressed about finding the right auto insurance, but this agency made the process so easy. My agent was quick to respond to all my questions and offered great advice based on my needs. The service was fantastic, and I felt reassured knowing I had someone looking out for my best interests."

Customer Reviews

What People Say

Isabella Stone

★★★★★

August 28, 2024

I can't rave enough about my experience with this insurance brokerage! After moving to Spokane Valley, I was anxious about finding the right auto insurance, especially since I had had some less-than-stellar experiences in the past. However, my worries quickly vanished once I met with Christina Graham. She was not only professional but also incredibly personable, making me feel at ease right away. One aspect I particularly appreciated was how she took the time to break down the various coverage options in a way that I could easily understand. No jargon, just clear explanations! I was able to customize my policy to fit my needs without any pressure. The office itself is quite inviting, and I noticed they have a wheelchair accessible entrance, which is fantastic for inclusivity. I did have a minor hiccup when I needed clarification on a specific clause in my policy; it took a couple of days to get a response, but I understand that they might have been busy. Nevertheless, Christina followed up with me and made sure all my concerns were addressed. I left the office feeling confident and secure about my insurance choice. I highly recommend this agency, especially if you want a personal touch with your insurance needs. They have definitely earned my trust!

👍 1 👎 0

Zachary Crawford

★★★★★

June 9, 2024

I recently had the pleasure of working with an incredible team at my insurance agency. From the moment I stepped into the office, I was welcomed with warm smiles and a friendly atmosphere. My agent was Christina Graham, and she truly went above and beyond to ensure that my auto insurance needs were met. She took the time to explain everything in detail, helping me understand the nuances of my policy. I was particularly impressed by how patient she was with all my questions. The process felt seamless and stress-free, which is a rarity when dealing with insurance! The office is also very accessible, which was a huge plus for me. I did find the office hours a bit limited, as they close on weekends, but this is a minor issue considering the high level of service I received during the week. Overall, I couldn't be happier with my experience and highly recommend this agency to anyone looking for auto insurance. They truly provide exceptional customer service and make the whole experience enjoyable! Great job!

👍 3 👎 2

Kwame Sanchez

★★★★★

November 21, 2023

As a first-time car owner, I was a bit overwhelmed with the idea of getting auto insurance. Thankfully, I found this agency! From the moment I called, I was greeted with a friendly voice that put my mind at ease. Christina Graham was my agent, and she really took the time to guide me through the entire process. I appreciated that she wasn’t just trying to sell me the most expensive policy; instead, she helped me find what was right for my situation. The location is convenient and has easy parking, which I loved! The only downside was that I wished they had a few more options for after-hours support, as I had a couple of questions that came up late in the day. Overall, I'm thrilled with my coverage and the personal touch they provided. I would absolutely recommend this agency to anyone looking for assistance with their auto insurance. They made a potentially stressful experience so much easier!

👍 5 👎 1