First Bank & Trust, a division of UMB Bank, n.a.
Located in the heart of Lubbock, this bank stands out for its commitment to customer service and community involvement. With convenient hours from Monday to Friday, the bank offers a range of financial services tailored to meet the diverse needs of its customers. The knowledgeable staff is dedicated to providing personalized solutions, whether it's for personal banking, loans, or business accounts. Clients appreciate the comfortable atmosphere and the proactive approach taken to ensure financial well-being.
The bank's focus on building lasting relationships with customers sets it apart from others in the area. By blending modern banking technology with a traditional, customer-first philosophy, it creates a seamless and satisfying banking experience. Whether you are a long-time resident or new to Lubbock, this bank is committed to helping you achieve your financial goals.
Latest Feedback
- "I recently opened a new account here and couldn't be happier with my choice. The staff was incredibly friendly and walked me through all my options without any pressure. They took the time to understand my needs and helped me find the perfect account for my lifestyle. I feel valued as a customer and appreciate their willingness to answer all my questions."
"I've been a customer for several years, and what I love most is the personal touch they provide. Every time I visit, the tellers greet me by name and remember details about my previous visits. It's rare to find such a genuine connection with a bank. Plus, their loan process was straightforward and stress-free, which I greatly appreciated."
"As a small business owner, I've dealt with many banks, but this one truly stands out. The business banking team is knowledgeable and responsive, always ready to assist with any inquiries I have. They offer excellent advice on managing my finances, and their online banking platform is user-friendly and efficient. I highly recommend them to any local business looking for a supportive banking partner."
Customer Reviews
What People Say
Lyra Heathrow
May 24, 2025
I recently opened a savings account and I must say, my experience has been fantastic! The staff was incredibly friendly and walked me through every step with patience. I was impressed by how quickly they processed everything. The online banking system is user-friendly, making it easy to monitor my transactions. The only downside is that their hours are somewhat limited, especially on weekends, but the service I received made up for it. I'm glad I chose this bank; I feel valued as a customer and confident in my financial decisions now. Highly recommend!
Lisa Welsh
April 20, 2025
I can't speak highly enough about my experience! From the moment I entered, I was greeted warmly by the staff. They were attentive and genuinely interested in helping me find the right account for my needs. I was particularly impressed by their knowledge of different products and services. They offered tailored advice that made me feel informed rather than pressured. The lobby is clean and inviting, which adds to the overall pleasant atmosphere. One minor suggestion would be to extend their hours on Saturdays, as it can be difficult to visit during the week. Still, I am very pleased with my choice and will continue to use their services!
Cynthia Goldhawk
October 11, 2024
I've been a customer for a couple of years now, and I've had mostly positive experiences. The staff is consistently friendly and helpful, always ready to assist with any inquiries I have. I appreciate the personalized service, especially when I recently needed advice on a small business loan. They took the time to explain my options clearly and even followed up to see how I was doing with the process. The only hiccup I've encountered was a minor delay in receiving my debit card, which took longer than I expected. However, they were very apologetic and rectified the situation promptly. Overall, I feel secure and supported as a customer. The combination of great staff and reliable banking services makes this a solid choice for anyone looking for a trustworthy bank.
Today
Opening Hours
| Monday | 9 AM–4 PM |
|---|---|
| Tuesday | 9 AM–4 PM |
| Wednesday | 9 AM–4 PM |
| Thursday | 9 AM–4 PM |
| Friday | 9 AM–4 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Bank Loc: 33.5224 / -101.888
Plan your visit
Weather
- Lubbock
| Temperature | N/A °F | |
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| feels like | N/A °F |