Fred Loya Insurance
This auto insurance agency, located in Amarillo, stands out for its commitment to customer satisfaction and comprehensive coverage options. With flexible hours, including Saturday availability, they ensure that clients can find insurance solutions that fit their busy schedules. Their knowledgeable staff is dedicated to providing personalized service, helping customers navigate the often complex world of insurance with ease. The agency prides itself on competitive rates and a strong reputation for reliability, making it a trusted choice for drivers in the area.
Whether you are looking for basic coverage or want to explore additional protection options, this agency offers tailored policies to meet diverse needs. Clients appreciate the friendly, no-pressure atmosphere, where their questions are welcomed and addressed promptly. With a focus on building long-term relationships, this agency is more than just a service provider; it's a partner in protecting what matters most to its clients.
Latest Feedback
- "I recently switched my auto insurance to this agency and couldn't be happier! The staff was incredibly helpful, guiding me through the process and ensuring I got the best coverage for my needs. They took the time to explain everything clearly, which is something I really appreciated. Plus, their rates were much more affordable than my previous provider. Highly recommend for anyone looking for great service and value!"
"I've had a fantastic experience with this auto insurance agency! From the moment I walked in, I felt welcomed and valued. The agent I worked with was knowledgeable and took the time to answer all my questions. They helped me find a policy that not only fit my budget but also provided excellent coverage. I also love that they are open on Saturdays, making it easy to drop by when I have time. Definitely a five-star experience!"
"As a first-time car owner, I was nervous about choosing the right insurance. This agency made the process so easy! They walked me through the different options without pushing me into anything I didn’t need. The team was patient and understanding, which made a big difference. I left feeling confident in my choice and knowing I had the right coverage for my new vehicle. I can't thank them enough for their support!"
Customer Reviews
What People Say
Sergei Hernandez
July 20, 2025
I had a great experience with this insurance agency! From the moment I walked in, I was greeted with smiles and professionalism. The agent I worked with took the time to go through my needs and helped find a policy that suited my budget without compromising on coverage. I appreciated their transparent approach, and they explained all the fine print, which is often overlooked by other companies. The office had a welcoming atmosphere, and even though they were busy, I didn’t feel rushed. A small suggestion I have would be to improve their online portal for policy management; it can be a bit clunky to navigate. Overall, though, I’m very satisfied and feel confident in my choice of insurance provider. Definitely a great option for anyone needing auto insurance!
Joshua Pierce
June 14, 2025
Great service and affordable rates! Very happy with my experience so far.
Luna Becker
February 29, 2024
I recently switched my auto insurance to this agency, and I couldn't be happier with the decision! The staff is incredibly friendly and knowledgeable, making the whole process of getting a quote so smooth. They took the time to explain all my options, which was a huge relief since I felt overwhelmed at first. I was pleasantly surprised by how affordable my premiums are compared to my previous insurer. Plus, I love that they have Saturday hours, which works perfectly with my busy schedule. The only minor issue I faced was a slight delay in receiving my policy documents via email, but when I called to inquire, they were quick to resolve it. Overall, I highly recommend this agency for anyone looking for reliable and budget-friendly auto insurance!
Jonathan Spencer
February 10, 2024
I’ve been with this auto insurance agency for about a year now, and my experience has been mostly positive. The agents are very approachable and take the time to answer all your questions. When I first came in, I was greeted with a warm welcome, which made me feel valued as a customer. They helped me understand the coverage options, and I ended up with a policy that not only fit my budget but also provided great protection for my vehicle. Recently, I had to file a claim due to a minor accident, and while the claims process took a bit longer than I would have liked, the representatives were very supportive and kept me updated throughout. They also provided me with helpful tips on how to avoid similar situations in the future. My only suggestion for improvement would be to streamline the claims process a bit more to enhance customer experience. However, considering their excellent customer service and affordable rates, I wouldn’t hesitate to recommend them to friends and family!
Mark Wainwright
February 2, 2024
Super friendly staff! They made everything so easy and straightforward. Highly recommend!
Today
Opening Hours
| Monday | 9 AM–6 PM |
|---|---|
| Tuesday | 9 AM–6 PM |
| Wednesday | 9 AM–6 PM |
| Thursday | 9 AM–6 PM |
| Friday | 9 AM–6 PM |
| Saturday | 9 AM–2 PM |
| Sunday | Closed |
How to go there
Location
Auto insurance agency Loc: 35.1902 / -101.867
Plan your visit
Weather
- Amarillo
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| feels like | N/A °F |