Freeway Insurance
Located in Springfield, this auto insurance agency stands out for its exceptional customer service and commitment to clarity. With a team of knowledgeable agents, they take the time to explain insurance options to their clients, ensuring that everyone, from first-time drivers to seasoned car owners, understands their coverage.
The agency offers onsite services, making it easy for clients to get the support they need in person. Plus, the wheelchair accessible entrance ensures that everyone can access their services comfortably. Open six days a week, the agency is dedicated to helping customers find the best insurance solutions tailored to their unique needs.
Amenities
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Onsite services
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Wheelchair accessible entrance
Service options
Accessibility
Latest Feedback
- "As a young teenage driver, I was really nervous about getting insurance. The team was incredibly patient and took the time to explain everything to me. Terry made sure I understood my options and helped me choose the right plan. I felt really supported throughout the process!"
"I've always had a great experience here! The agents are friendly and truly care about their clients. I've never faced any issues with my policy, and they are always quick to respond to my questions. It's nice to know I have a reliable place to go for my insurance needs."
"I recently visited this agency for help with my auto insurance, and I was pleasantly surprised by how helpful and approachable everyone was. They answered all my questions and made the process so simple. Honestly, the only downside is that I still have to pay for insurance, but at least I know I'm in good hands!"
Customer Reviews
What People Say
Magnus De Luca
June 17, 2025
I can't say enough good things about my experience at this auto insurance agency! From the moment I walked in, I felt at ease. The staff greeted me with warm smiles and took the time to understand my needs. I was particularly impressed with Hannah, who went above and beyond to find the best rates for my policy. She expertly broke down the details, ensuring I understood every aspect of my coverage. I appreciated the transparency and clear communication throughout the process. The only minor issue was that there were a few clients ahead of me, so I had to wait a bit longer than expected. However, I truly felt it was worth it! Not only did I leave with a great policy, but I also felt like I gained a new trusted partner for my insurance needs. I highly recommend checking them out if you're in the market for auto insurance!
Larry De La Cruz
May 10, 2025
I had a very positive experience here. The staff is friendly and attentive, and they answered all my questions clearly. I did have to wait a while to be seen, which was a bit frustrating, but once I got in, it was smooth sailing. I left feeling like I made a wise choice for my auto insurance needs!
Amanda Smith
July 31, 2024
What a fantastic place to get auto insurance! I initially walked in feeling overwhelmed by all the options, but the team here made everything so much easier. They took the time to explain every detail of the policies, making sure I understood what I was signing up for. I was especially impressed with Michael; he was genuinely interested in finding the best fit for my situation and worked hard to get me a competitive rate. Plus, the atmosphere in the office was welcoming and professional. The only thing I would recommend is having more seating available during peak hours, as it can get pretty crowded. Overall, this agency has definitely earned my trust, and I'm so glad to have them on my side for my insurance needs!
Betty Davenport
June 23, 2024
I recently visited this insurance agency after hearing some recommendations, and I have to say, I was pleasantly surprised! The staff was extremely friendly and helpful, especially Terry, who took the time to walk me through the different auto insurance options available. Being a first-time car owner, I had a lot of questions, and he answered each one patiently. The office was clean and had a welcoming atmosphere, making the whole experience less daunting. One thing I would have liked is a little more clarity on the different types of coverage, but overall, it was a great experience. I left feeling confident about my choices!
Jonathan Spencer
February 16, 2024
Fantastic service! The team was super helpful and made the whole process of getting insurance easy and straightforward. I especially appreciated how they explained everything to me. The only downside was that the wait was a bit longer than I expected, but with the great service, I didn’t mind too much.
Today
Opening Hours
| Monday | 9AM–6:30PM |
|---|---|
| Tuesday | 9AM–6:30PM |
| Wednesday | 9AM–6:30PM |
| Thursday | 9AM–6:30PM |
| Friday | 9AM–6:30PM |
| Saturday | 9AM–3PM |
| Sunday | Closed |
How to go there
Location
Auto insurance agency Loc: 37.1788 / -93.2629
Plan your visit
Weather
- Springfield
| Temperature | N/A °F | |
|---|---|---|
| feels like | N/A °F |