Genisys Credit Union
Located in the heart of Troy, this credit union prides itself on providing exceptional member services and competitive financial products. With a commitment to personalized service, members enjoy tailored solutions to meet their unique financial needs. The knowledgeable staff is always ready to assist, creating a welcoming environment that fosters long-term relationships. Open Monday through Friday and on Saturday mornings, the credit union ensures accessibility for all. With a focus on community involvement and member education, this institution stands out as a trusted partner for financial growth and stability.
Additionally, the credit union offers a range of services including savings accounts, loans, and financial advising, all aimed at helping members achieve their financial goals. Their dedication to transparency and ethical practices further reinforces their status as a reliable choice for individuals and families alike.
Latest Feedback
- "I recently opened a savings account here and couldn't be happier with the experience. The staff were incredibly friendly and took the time to explain all my options. I felt valued as a member and appreciated their personalized approach. The facilities are clean and well-organized, making my visits enjoyable."
"As someone who has tried multiple financial institutions, I can confidently say this place stands out. The loan process was smooth and straightforward. I was impressed by how quickly my application was processed. The team kept me informed every step of the way, which made me feel secure about my decision."
"I attended a financial literacy workshop offered by this credit union, and it was eye-opening! The information provided was practical and relevant, helping me understand how to manage my finances better. It's great to see a financial institution that genuinely cares about educating its members and empowering them to make informed decisions."
Customer Reviews
What People Say
Isha Nichols
July 8, 2025
I've been a member for a few years now, and I have to say, the service here is top-notch! The staff is always welcoming and genuinely helpful. I recently needed assistance with setting up a savings account, and the representative took the time to explain all my options without rushing me. The online banking system is user-friendly, which makes it easy to manage my finances from home. The only thing I wish they would improve is their Saturday hours; closing at 1 PM can be tough for those of us who work on weekdays. Nevertheless, overall, I have had a great experience and will continue recommending this place to my friends and family!
Nora Kobayashi
May 17, 2025
I’ve been a member here for a few months now, and I have to say, it’s been a pleasant experience overall. The customer service stands out—everyone I’ve interacted with is friendly, patient, and knowledgeable. I needed help with setting up my online banking, and the representative walked me through the entire process without making me feel rushed. Their loans have great rates, which is a significant plus for someone looking to finance a new car. However, I think they could improve their mobile app; sometimes it feels a bit clunky and not as intuitive as it could be. Additionally, I noticed that their operating hours are not very accommodating for those who work during the week, which can be a bit of a hassle. Despite these small issues, I feel confident that I made the right choice by joining, and I look forward to a long-term relationship with them.
Isabel Arnold
January 17, 2024
I recently switched to this credit union after a frustrating experience with my previous bank, and I couldn't be happier! The atmosphere is warm and welcoming, making every visit feel like catching up with friends rather than just a transaction. I opened a checking account and was pleasantly surprised by the low fees and transparent terms. On top of that, I took out a personal loan to consolidate some debt, and the interest rates are incredibly competitive. The staff went above and beyond to ensure I understood every detail. I even had a follow-up call a week later just to check in on how things were going! If I had to offer a minor critique, it would be that sometimes the wait times can get a bit long during peak hours, but honestly, the fantastic service makes it worth it. I highly recommend giving this place a try if you’re looking for a reliable financial partner. It’s refreshing to feel valued as a customer!
Patricia Hooper
November 16, 2023
Fantastic experience! The staff is incredibly accommodating and really knows their stuff. Definitely recommend!
Today
Opening Hours
| Monday | 9 AM–5:30 PM |
|---|---|
| Tuesday | 9 AM–5:30 PM |
| Wednesday | 9 AM–5:30 PM |
| Thursday | 9 AM–5:30 PM |
| Friday | 9 AM–5:30 PM |
| Saturday | 9 AM–1 PM |
| Sunday | Closed |
How to go there
Location
Credit union Loc: 42.563 / -83.1098
Plan your visit
Weather
- Troy
| Temperature | N/A °F | |
|---|---|---|
| feels like | N/A °F |