Hawaiian Electric (HECO) Waiau Power Plant

Hawaiian Electric (HECO) Waiau Power Plant

Located in Pearl City, this electric utility company stands out for its commitment to providing reliable and sustainable energy solutions to the community. Known for its innovative practices and a dedicated workforce, it plays a crucial role in powering homes and businesses while prioritizing environmental stewardship. The team is focused on enhancing customer satisfaction through efficient service and transparent communication. Additionally, it invests in renewable energy initiatives, showcasing its dedication to a greener future. With operating hours from Monday to Friday, the company remains accessible to address customer needs and inquiries promptly.

Whether it's through educational programs or community engagement, this utility company demonstrates a strong commitment to improving the quality of life for residents in Pearl City and beyond.

• 475 Kamehameha Hwy, Pearl City, HI 96782
• (808) 543-7771

Latest Feedback

"I've been a customer for several years, and I can honestly say that the service has been exceptional. Whenever I've had questions about my bill or needed assistance, the customer service team has been incredibly helpful and responsive. It's great to know that I can rely on them for support, and their commitment to renewable energy makes me feel good about being a customer."

"I recently had a power outage, and I was impressed by how quickly the team responded. They kept us updated throughout the process, and the crews worked efficiently to restore our power. It was a relief to see such dedication to customer service, and it reassured me that they truly care about the community they serve."

"As a business owner, I appreciate the reliability of my energy provider. The consistent power supply has allowed me to focus on my operations without worrying about interruptions. I also love their initiatives to support local sustainability efforts. It feels great to partner with a company that values both its customers and the environment."

Customer Reviews

What People Say

Marco Lefebvre

★★★★★

October 6, 2024

I can't say enough good things about my experience with this utility company! The staff is genuinely fantastic; every time I call, they are polite and eager to help. I had an issue with my power flickering the other day, and they sent someone out the same day to investigate. The technician was knowledgeable and took the time to explain what was happening and how they were fixing it. I also love that they have programs to promote energy efficiency, which not only benefits the environment but can help us save on our bills. The only downside I’ve noticed is the limited hours of operation; it’s a bit tricky for those with full-time jobs to reach them during the week. Nonetheless, their dedication to customer satisfaction shines through, and I feel lucky to be a part of this service. Highly recommend it to anyone looking for reliable power!

👍 6 👎 1

Colton Baron

★★★★★

May 6, 2024

I've been a customer for a while now and have to say, the service has been reliable overall. I appreciate how they keep the community informed about outages and maintenance. The notification system is really effective; I usually get an alert before any scheduled outages. Their customer service representatives have always been friendly and helpful when I've needed assistance. I once called in to ask about my bill, and they took the time to explain everything thoroughly, which I really appreciated. The only critique I have is that it can sometimes take a while to get through to someone during peak times. However, once you're connected, the staff is great! I also like how they’re investing in renewable energy sources as it shows they are looking toward the future. Overall, I think they are doing a solid job, and I feel confident in their commitment to providing quality service.

👍 5 👎 1

Oluwaseun Ferrari

★★★★★

February 23, 2024

As someone who has lived in the area for many years, I’ve seen the ups and downs of energy service providers, but this one stands out for the right reasons. They really seem to care about their customers. For instance, I appreciate how they provide updates regarding outages or maintenance work, which helps in planning my day better. Recently, I had a small issue with my service, and when I called, the representative was incredibly understanding and assured me they would address the problem quickly. Within a few hours, a crew arrived to fix it! I also love that they are focusing on sustainable energy initiatives, which gives me hope for a greener future. That said, my only minor concern would be the wait times during peak hours; they could improve on that. Still, the positive experiences I’ve had far outweigh any negatives. I feel very fortunate to have this company as my power provider. Their commitment to improving service and promoting community engagement is truly impressive.

👍 8 👎 1