HESS AUTOMOTIVE/TOWING LLC

HESS AUTOMOTIVE/TOWING LLC

Located in Dundalk, this reliable mechanic service stands out for its commitment to customer satisfaction and transparency. With a team of skilled professionals, they specialize in a range of automotive services, including oil changes and towing, ensuring vehicles are always in top condition. The shop's welcoming atmosphere is enhanced by its wheelchair-accessible entrance and clean facilities, including restrooms for customer convenience.

Health and safety are paramount here, with staff wearing masks and protocols in place to protect clients. Whether you need a quick oil change or assistance during an emergency, this mechanic combines expertise with exceptional customer service, making them a go-to choice for automotive needs in the area.

• 8031 Norris Ln, Dundalk, MD 21222
• in Correlli Incorporated
• (410) 288-4377

Amenities

Health & safety

• Mask required
• Staff wear masks

Accessibility

• Wheelchair accessible entrance

Offerings

• Oil change

Amenities

• Mechanic
• Restroom

Latest Feedback

"I was referred to this shop by a close friend, and I couldn't be more grateful. They came out promptly to tow my car and were incredibly professional throughout the process. Once at the shop, I was impressed with the level of service and quick turnaround time. It's hard to find such trustworthy mechanics these days!"

"This was my first visit for servicing my Mercedes E500, and I was thoroughly impressed. The professionalism and clear communication made the entire experience smooth. The pricing was fair, and I appreciated how they explained everything before proceeding. Definitely a place I'll return to for future needs!"

"I had an amazing experience here! The customer service was top-notch. They took the time to answer all my questions, and I left feeling confident in the work done on my vehicle. It's rare to find such a dedicated team, and I will definitely be using their services exclusively from now on. Thank you for the wonderful experience!"

Customer Reviews

What People Say

John Lee

★★★★★

April 9, 2025

I can't say enough good things about my experience at this automotive shop! I was in a bind when my car wouldn't start one morning, and I found them through a quick search. From the moment I called, they were friendly and reassuring. The tow truck arrived promptly, and the driver was incredibly professional and courteous, making sure I felt comfortable throughout the process. Once at the shop, the mechanics wasted no time diagnosing the issues with my vehicle. They explained everything in detail and kept me updated on the progress, which I truly appreciated. It’s rare to find such transparency in the automotive industry. The pricing was reasonable, especially considering the level of service I received. I had an oil change and some minor repairs done, and to my surprise, they even cleaned the interior of my car! The only downside was that I had to wait a bit longer than I anticipated, but they were busy, and I could see they were giving everyone the same level of attention. Overall, I left feeling confident in my vehicle and happy with the service. I’ve finally found my go-to mechanic and will definitely return whenever I have car troubles!

👍 2 👎 1

Aisha King

★★★★★

January 6, 2025

After a friend recommended this shop, I decided to check it out, and I’m so glad I did! I brought in my older car that had been making some strange noises. Right from the start, the staff were welcoming and made me feel like I was in good hands. They took the time to thoroughly inspect my vehicle and explained everything they found in a way that made sense to me, which was refreshing. I was particularly impressed with how they prioritized safety; they had all the necessary health precautions in place, which made me feel comfortable during my visit. The waiting area was equipped with a restroom, which is super convenient. The repairs were done in a timely manner, and I didn’t feel like I was being upsold on unnecessary services. They even provided a quick maintenance checklist for me to consider in the future. One minor suggestion would be to increase their hours on weekends; I would love to have the option to come in when I’m not working during the week. Overall, a fantastic experience, and I’ll definitely be back!

👍 2 👎 0

Elijah Ramirez

★★★★★

December 12, 2023

I recently took my vehicle in for an oil change, and I was really impressed with the service! The staff were all wearing masks, which made me feel safe. The waiting area was clean and comfortable, which is always a plus. They were busy, but I didn’t have to wait too long before they got to my car. I appreciated the quick turnaround and how they explained everything they did. I will return for my future car needs!

👍 6 👎 3