工银美国 ICBC USA NA

工银美国 ICBC USA NA

Located in Hacienda Heights, this bank stands out for its commitment to exceptional customer service and a wide range of financial products tailored to meet diverse needs. With knowledgeable staff and a strong focus on community engagement, it fosters lasting relationships with clients. The bank offers personalized banking solutions, including savings accounts, loans, and investment services, ensuring that customers receive the guidance they need to achieve their financial goals. Open six days a week, it provides convenient hours to accommodate busy schedules, making it a reliable choice for both personal and business banking needs.

Whether you're looking to save for the future or seeking assistance with complex financial decisions, this bank combines expertise with a customer-first approach, ensuring that every interaction is both informative and supportive.

• 17180 Colima Rd, Hacienda Heights, CA 91745
• in Bixby Hacienda Plaza
• (626) 965-3938

Latest Feedback

"I recently opened a savings account here and was pleasantly surprised by how welcoming the staff was. They took the time to explain all my options clearly and made the process seamless. I felt valued as a customer, and it’s great to know they genuinely care about helping me achieve my financial goals."

"After switching my business banking to this bank, I can honestly say it's been a game-changer. The loan officer was incredibly knowledgeable and guided me through the entire process, which made securing a loan much easier than I anticipated. Plus, their online banking platform is user-friendly and efficient."

"As a long-time customer, I can attest to the excellent service this bank provides. Whether I’m in for a quick transaction or need more in-depth financial advice, the staff is always friendly and ready to assist. The community events they host also show how committed they are to building relationships beyond just banking."

Customer Reviews

What People Say

Oluwaseun Murphy

★★★★★

January 24, 2025

I’ve been a customer at this bank for a few months now and I have to say, I am genuinely impressed with the level of service I’ve received. The tellers and customer service representatives are always cheerful and willing to assist with any inquiries I have. One of the standout experiences for me was when I had some questions about international wire transfers. The staff took the time to walk me through the process thoroughly, explaining all the fees and options available, which I greatly appreciated. I also like their online banking platform; it’s user-friendly and allows me to manage my finances with ease. Another plus is the convenient hours on Saturdays, which fit perfectly into my busy schedule. That said, I have noticed that the wait times can be a bit longer during peak hours, especially on Fridays. It might be helpful if they could look into increasing staff during those times to enhance customer experience. However, the quality of service definitely compensates for the wait. I feel valued as a customer and I can see myself staying with this bank for the long haul. Highly recommend it for anyone looking for a reliable banking option!

👍 6 👎 0

Pamela Scott

★★★★★

December 13, 2024

I recently opened an account at this bank and my experience has been surprisingly delightful! The staff is incredibly friendly and attentive, which made the onboarding process so much smoother than I anticipated. From the moment I walked in, I was greeted warmly by the teller, who was more than happy to answer my questions about the different types of accounts they offer. I appreciate that they provide bilingual support, as it made communication much easier for me and my family. The bank's layout is straightforward and easy to navigate, which I think is crucial for those who might not be super familiar with banking processes. I was particularly impressed with how quickly they processed my application; it took less than 30 minutes! On the flip side, I did notice that the ATM outside could use a little bit of maintenance, as it was out of service when I tried to use it. Overall, I’m really pleased with my decision to bank here and look forward to a long-term relationship. Great job, team!

👍 5 👎 2