Journey Credit Union
Located in the heart of Des Moines, this credit union stands out for its commitment to community and personalized service. With flexible hours, including late openings on Thursdays, it caters to the needs of its members, ensuring accessibility for everyone. The team is dedicated to providing a range of financial services, from savings accounts to loans, all tailored to support individual financial goals.
What truly sets this credit union apart is its focus on building lasting relationships with members. With a strong emphasis on financial education, they empower individuals to make informed decisions about their finances. Friendly staff and a welcoming atmosphere make every visit a pleasant experience, fostering a sense of belonging within the community. Whether you are looking to save for the future or need assistance with a loan, this credit union is the go-to destination for reliable and trustworthy financial support.
Latest Feedback
- "I recently switched to this credit union, and I couldn't be happier! The staff was incredibly welcoming and took the time to explain all my options without any pressure. I opened a savings account and got a great interest rate. Their online banking platform is also user-friendly, making it easy to manage my finances on the go. Highly recommend!"
"I've been a member for a few years now, and I appreciate how they genuinely care about their members. When I needed a personal loan, they worked with me to find a solution that fit my budget. The process was smooth, and I felt supported every step of the way. Their financial education workshops have also been a fantastic resource for me."
"As a small business owner, I rely on my credit union for various financial services. Their business loan options are competitive, and the team is always ready to assist with any questions I have. I love how they truly understand the needs of local businesses and provide tailored solutions. Plus, their customer service is top-notch—always friendly and responsive!"
Customer Reviews
What People Say
Saoirse Kent
July 18, 2025
I recently joined my local credit union, and I can’t express how positive my experience has been so far! From the moment I walked in, the staff greeted me with warm smiles and made me feel right at home. I was impressed by how knowledgeable everyone is - they took the time to explain all the different services and products available without making me feel rushed. The loan options are fantastic, and the interest rates are definitely better than what I've experienced at other banks. I especially appreciated how they walked me through the entire loan application process, making it simple and stress-free. I also had a chance to attend one of their financial workshops, which was incredibly informative and helped me learn more about budgeting and savings strategies. The only tiny downside was that their Thursday hours are a bit shorter than I would prefer. It would be great if they could stay open a little later for those of us who work during the day. Overall, I’m thrilled with my decision to join this credit union and look forward to a long relationship with them!
Thomas Wildflower
January 19, 2025
Having recently moved to the area, I was in search of a reliable banking option and came across this gem of a credit union. From my first visit, I felt an instant connection. They have such a welcoming atmosphere! The staff are incredibly friendly and were quick to help me set up my accounts. I particularly appreciated their patience as they answered all my questions, no matter how trivial they may have seemed. What really stood out was their commitment to community; they offer various programs and initiatives that support local charities, which I find very admirable. Plus, their online banking system is user-friendly and efficient! The only suggestion I have would be to expand their ATM network a bit since I occasionally find myself having trouble locating one nearby. But overall, my experience has been nothing short of fantastic, and I’m excited to be part of such a supportive financial institution!
Antoine Adams
July 16, 2024
I’ve been a member of this credit union for a few years now, and I can honestly say it has been a game-changer for my finances! The services they offer are tailored to meet individual needs – it’s clear they prioritize customer satisfaction. I recently opened a savings account and was thrilled with the attractive interest rates compared to traditional banks. Additionally, their online platform is very intuitive, making it easy to transfer funds and pay bills. I also appreciate that they offer financial advice, which has helped me plan for future goals. The only minor hiccup I encountered was during peak hours; it sometimes takes a bit longer to get service, but it’s worth the wait knowing I’m in good hands. I would recommend this credit union to anyone looking for excellent service and community-oriented banking!
Braxton Thompson
October 22, 2023
I’ve been banking here for about six months, and it has mostly been a positive experience. The staff is friendly and always willing to help me out with any questions I have. I was impressed by how quickly they processed my loan application, making what can be a daunting task feel seamless. The interest rates are quite competitive as well! However, I think they could improve their communication regarding updates on account changes or promotions. I once missed out on a special offer because I wasn’t aware of it. They do send out newsletters, but I feel that a more proactive approach could really enhance the member experience. Despite this, I am happy overall with my choice and would recommend them for their reliability and customer service.
Today
Opening Hours
| Monday | 9 AM–5 PM |
|---|---|
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 10 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Credit union Loc: 41.5581 / -93.5973
Plan your visit
Weather
- Des Moines
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