Lake Trust Credit Union
Located in the heart of Lansing, this credit union offers a unique blend of personalized service and innovative banking solutions tailored to meet the diverse needs of its members. With a strong focus on community engagement and customer satisfaction, it prides itself on providing a welcoming atmosphere where members can feel valued and understood.
Accessibility is a key feature, with wheelchair accessible elevators and parking, ensuring that all members can comfortably access services. The staff is known for their professionalism and efficiency, often going above and beyond to help with any banking needs. Whether you are looking for checking accounts, loans, or financial advice, this credit union stands out for its commitment to fostering financial wellness in a supportive environment.
Amenities
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Wheelchair accessible elevator
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Wheelchair accessible parking lot
Accessibility
Latest Feedback
- "I recently needed checks for a representative payee account, and the teller handled everything quickly and efficiently. I was impressed with how smoothly the process went, and the staff made me feel comfortable throughout the visit. Definitely a positive experience!"
"The customer service here is consistently exceptional. Recently, I had the pleasure of working with a representative who answered all my questions and provided valuable insights into my options. It’s refreshing to find a place where they truly care about their members and their financial well-being."
"I've been a member for years, and I can't say enough good things about my experiences. Every time I walk in, I’m greeted warmly, and the staff always treats me with respect. I appreciate how they take the time to understand my needs. It's great to feel valued as a customer!"
Customer Reviews
What People Say
Pavel Knight
July 15, 2025
I recently visited my favorite credit union and was blown away by the level of service I received. The staff greeted me with warm smiles and were incredibly helpful. I needed assistance with setting up an account, and the representative took the time to explain every detail without making me feel rushed. It was refreshing to have someone genuinely care about my financial needs. The atmosphere was welcoming, and the accessibility features made it easy for me to navigate. The only suggestion I have is to improve the signage for the parking area; it took me a moment to find the accessible spots. Otherwise, it was a fantastic experience overall!
Greta Mason
April 16, 2025
I had the chance to visit this credit union for the first time last week, and I must say, I was thoroughly impressed! The facility is well-organized and brightly lit, making my experience enjoyable right from the start. I went in to open a savings account, and the representative was not only informative but also made sure I felt comfortable with my decision. It's nice to see a financial institution that prioritizes member education alongside their services. I did notice that there was a bit of a wait time during peak hours, which could be improved by having more staff available. However, the quality of service I received was outstanding, and I left feeling valued as a customer. I’m looking forward to being a part of this community-oriented institution!
River Davenport
September 10, 2024
As a long-time member, I can confidently say that this credit union truly values its customers. Recently, I had an issue with my debit card, and I was worried about the inconvenience it might cause. However, the customer service team, especially Ashley, was incredible in resolving my issue. She was patient, knowledgeable, and went above and beyond to ensure that everything was sorted out promptly. Additionally, their online banking platform is user-friendly, making it simple to manage my finances from anywhere. The only area for improvement would be to offer more educational workshops on financial literacy. Overall, I highly recommend this place to anyone looking for a supportive financial institution!
Melissa Lefebvre
December 13, 2023
I can't say enough good things about this place! The staff members are always so friendly and ready to help. I had a small issue with my account, and when I reached out, the representative was incredibly prompt and efficient in resolving it. I really appreciate the effort they make to ensure that their clients feel heard and valued. The facilities are also very accessible, which is a huge plus for me. My only suggestion would be to possibly extend their hours on weekdays; a little more flexibility would be great for those of us who work standard hours. Nonetheless, I’m a very satisfied member and would recommend them to anyone!
Aubrey Shadowmere
November 19, 2023
I had a wonderful experience at my local credit union recently. I needed to get a loan for a new car, and the team made the entire process seamless. From the moment I walked in, I felt welcomed, and the staff really took the time to understand my needs. They explained all my options clearly, and I ended up with a great interest rate! I appreciate how they took the time to answer my questions without any pressure to make a decision on the spot. The only downside was that it took a little longer than expected to finalize the paperwork. But honestly, the friendly service made it worth the wait. I’m excited to be part of such a community-focused organization!
How to go there
Location
Credit union Loc: 42.7283 / -84.5534
Plan your visit
Weather
- Lansing
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