Lewis & Partners Insurance Firm dba Fact Insurance Texas

Lewis & Partners Insurance Firm dba Fact Insurance Texas

Located in the heart of Austin, this insurance agency stands out for its commitment to customer service and tailored insurance solutions. With a team of experienced professionals, they offer a comprehensive range of coverage options designed to meet the diverse needs of individuals and businesses alike.

What sets this agency apart is its personalized approach; agents take the time to understand each client's unique situation, ensuring that every policy is customized for optimal protection. Their dedication to transparency and education empowers clients to make informed decisions, fostering long-term relationships built on trust. Clients can expect timely responses and support, whether they are navigating claims or adjusting their coverage as life changes.

With convenient operating hours throughout the week, the agency is always available to assist clients with their insurance needs, making it a reliable partner for anyone seeking peace of mind through comprehensive coverage.

• 4323 Airport Blvd, Austin, TX 78722, United States
• (512) 441-2763

Latest Feedback

"I recently worked with an agent here to get my home insurance sorted out, and I couldn't be happier. The agent took the time to explain all my options and helped me find a policy that fits my budget perfectly. The level of customer service is outstanding; I felt valued and heard throughout the entire process!"

"As a small business owner, finding the right insurance can be overwhelming. This agency made it so easy! They walked me through the different types of coverage I needed and tailored a plan specifically for my business. I appreciate how knowledgeable and approachable everyone is — it's a breath of fresh air compared to other places I've dealt with."

"I had to file a claim recently, and I was really nervous about the process. The team here was incredibly supportive and guided me every step of the way. They made what could have been a stressful situation so much easier. I’m very grateful for their professionalism and compassion during such a tough time!"

Customer Reviews

What People Say

Barbara Yoon

★★★★★

April 28, 2024

I recently had the pleasure of working with an insurance agency that truly changed my perspective on how these businesses operate. From the moment I walked into the office, I felt welcomed and valued. The staff greeted me with warm smiles, and I instantly knew this was a place where I could get good advice. My agent took the time to explain the intricacies of different plans available to me, which I really appreciated. They didn't just push me into the most expensive option; instead, they tailored their recommendations to suit my budget and needs. I was particularly impressed with the comprehensive explanations they provided about policy details and coverage options—something I had never experienced before in my dealings with other firms. It made me feel secure knowing I understood what I was getting into. The follow-up was just as impressive. They reached out a couple of weeks later to check if I had any questions, which showed me that they genuinely care about their clients beyond just making a sale. The office itself was well-organized and had a professional yet friendly atmosphere. If I had to provide any constructive feedback, I would say that it would be great if they could extend their hours a bit, especially on weekends, as it would be more convenient for those of us with busy weekdays. Nevertheless, my experience was overwhelmingly positive. I left feeling informed and confident about my insurance choices, and I would highly recommend their services to anyone looking for personalized and trustworthy assistance.

👍 4 👎 2

Donald Powell

★★★★★

November 23, 2023

I was really impressed with the expertise and professionalism I encountered during my recent visit to this insurance agency. I had been shopping around for auto insurance, and I was pleasantly surprised at how knowledgeable the staff were. They listened to my specific needs and offered several options without overwhelming me. What stood out was how clearly they explained all the terms and conditions, making the whole process feel less intimidating. The rates they offered were competitive, and I felt confident that I was getting a good deal. Plus, their follow-up communication was excellent; I received a call a few days later to ensure I didn’t have any questions. My only suggestion would be to have more seating in the waiting area as it was a bit cramped during my visit. Overall, I’m very satisfied with the service I received and would definitely recommend them to friends and family!

👍 3 👎 1