ORNL Federal Credit Union
Located in the heart of Knoxville, this credit union stands out for its commitment to member satisfaction and community engagement. With a wide range of financial products, including competitive loan rates and flexible savings accounts, it caters to the diverse needs of its members.
The credit union prides itself on providing personalized service, ensuring that each member feels valued and understood. The knowledgeable staff is always ready to assist, offering expert advice and support tailored to individual financial goals. Its convenient hours, including Saturday mornings, make banking accessible for everyone, whether you're a busy professional or a family on the go.
Latest Feedback
- "I've been a member for years and absolutely love the service here. The staff is always friendly and willing to help with any questions I have. I recently applied for a loan, and the process was smooth and hassle-free. They really take the time to guide you through everything, making banking stress-free. Highly recommend this place for anyone looking for a supportive financial partner!"
"What I appreciate most about this credit union is the genuine care they show to their members. I opened a savings account and was impressed by the competitive interest rates. The staff took the time to explain all my options and helped me find the best fit for my needs. Plus, the Saturday hours are a huge plus for my busy schedule. It feels great to know my finances are in good hands!"
"As a small business owner, I rely on my bank for assistance, and I couldn't be happier with my experience here. They offer tailored solutions that really match my business needs. The customer service is exceptional; they always make me feel like a valued client. Whenever I have questions about my accounts or loans, their team is responsive and knowledgeable. It's refreshing to work with a financial institution that truly understands small businesses."
Customer Reviews
What People Say
Cian Prague
March 9, 2025
I just wrapped up my experience with this credit union, and I have to say, I'm thoroughly impressed! I came in for a consultation about loans, and the representative was incredibly knowledgeable. They walked me through various loan options tailored to my financial situation and made sure I understood everything. The rates here are some of the best I've seen, and I felt like they truly cared about helping me rather than just making a sale. I did notice that their hours could be a little more accommodating during weekdays, as I had to take time off work to visit. Still, I found that the level of service made up for it. Plus, the branch itself was clean and welcoming! I left feeling confident about my financial decisions, and I can't recommend them enough for anyone looking for a supportive banking experience!
Maria Cooper
December 14, 2024
I recently switched to this credit union after years of using a traditional bank, and I must say, it's been a refreshing change! What I love most is the personalized service. The staff are always ready to assist and genuinely seem to care about your financial well-being. I opened both a checking and savings account here, and the benefits are great—especially the low fees and great interest rates. The only downside I encountered was a slight wait time during peak hours, but honestly, it was worth it for the level of service I received. I also appreciate their financial education resources; they’ve helped me understand investments better. Overall, transitioning to this credit union has been a positive experience, and I encourage others to give it a shot!
Antoine Spencer
July 12, 2024
After hearing some positive feedback from friends, I decided to check out this credit union, and I'm so glad I did! From my first interaction, I found the staff to be warm and welcoming. They took the time to explain their services in detail, which really helped me feel informed about my options. I opened a checking account and was impressed with the low fees and how easy it is to access my account online. However, I noticed that the ATM services could be expanded, especially in less accessible areas. Nonetheless, their branch location is convenient for me, and I appreciate the community involvement they show. I feel like I’m part of something special with this credit union, and I would definitely recommend them to anyone tired of the impersonal nature of big banks!
Yan Reyes
June 1, 2024
I recently opened a savings account at this credit union, and I couldn't be happier with my decision! The staff are incredibly friendly and knowledgeable. They took the time to explain all my options and helped me find a savings plan that fits my needs perfectly. I also appreciate their competitive interest rates, which are much better than what I found at my previous bank. The online banking platform is user-friendly, making it easy for me to manage my account. The only thing I wish is that they had longer hours on weekends, as it can be tough for me to get there during the week. Overall, my experience has been fantastic, and I highly recommend them to anyone looking for a reliable banking option!
Hassan Hughes
March 19, 2024
As someone who values community engagement, I was drawn to this credit union for its commitment to local initiatives and member participation. During my first visit, I was struck by how welcoming the atmosphere was. The employees took the time to get to know me and my financial goals, which made everything feel much more personal than my previous banking experiences. I opened a personal loan to consolidate some debt, and they offered a great rate that saved me a lot of money in interest. However, I encountered a minor hiccup with the online application process, which was a bit confusing at times. They quickly resolved it via phone, and their customer service was outstanding. I appreciate their transparency and willingness to help me through the entire process. Overall, it’s been an excellent choice, and I feel more connected to my finances now than ever before!
Today
Opening Hours
| Monday | 9 AM–5 PM |
|---|---|
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–6 PM |
| Saturday | 8:30 AM–12 PM |
| Sunday | Closed |
How to go there
Location
Credit union Loc: 35.9976 / -83.8798
Plan your visit
Weather
- Knoxville
| Temperature | N/A °F | |
|---|---|---|
| feels like | N/A °F |