Service Masters Auto Care

Service Masters Auto Care

Located in New London, this auto repair shop excels in providing top-notch service and expertise to its customers. With a dedicated team of professional mechanics, they specialize in quick and reliable repairs, ensuring that every vehicle is in safe hands. The shop is known for its exceptional customer service, where friendly staff members take the time to explain issues and solutions clearly, making the repair process straightforward and stress-free.

Accessibility is a priority, with a wheelchair-accessible entrance and parking, ensuring that all customers feel welcome. From routine oil changes to more complex repairs, the shop's commitment to quality workmanship and fast turnaround times sets it apart from competitors. Whether it’s a minor fix or a major overhaul, customers can count on this auto repair shop to get their vehicles back on the road quickly and efficiently.

• 36534 NC-49 Hwy, New London, NC 28127
• (704) 322-3646

Amenities

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Offerings

• Oil change

Amenities

• Mechanic

Latest Feedback

"I had a fantastic experience here! The staff was incredibly friendly and took the time to explain everything that was wrong with my car. I had been dealing with an ongoing issue, and they fixed it in no time. The turnaround was impressively quick, and I couldn't be happier with the service. Definitely coming back for my next oil change!"

"After a frustrating experience at a dealership, I decided to give this place a try based on a friend's recommendation. They diagnosed the problem with my truck almost immediately and provided a clear explanation of the necessary repairs. The best part? It was done much faster than I expected, and the cost was reasonable. I’ll never go anywhere else again!"

"This shop is a gem! I recently took my car in for routine maintenance, and the team was efficient and thorough. They even pointed out a few minor issues that I hadn't noticed, which I really appreciated. The waiting area was comfortable, and the staff was so welcoming. I left feeling confident in my vehicle's performance, and I highly recommend them to anyone in need of auto care."

Customer Reviews

What People Say

Lavinia Stormborn

★★★★★

May 5, 2025

I recently took my car in for some routine maintenance, and I couldn't be happier with the experience! From the moment I walked in, the staff was warm and welcoming. They explained everything in a straightforward manner, which I really appreciated as someone who isn't super car-savvy. They completed the oil change quickly and even showed me a few things I should keep an eye on to maintain my vehicle's health. What really stood out was their transparency about pricing; there were no hidden fees or surprises, just honest service. The waiting area was clean and comfortable, making the short wait a breeze. I will definitely be returning for future services! Only thing I would suggest is maybe expanding their Saturday hours for those of us who work during the week. Overall, fantastic service that I highly recommend!

👍 6 👎 4

Angela Jang

★★★★★

December 11, 2024

I can't express how thankful I am for the service provided here! I initially went in with a serious issue—my car was making this terrible noise, and I was worried it would cost a fortune to fix. The team took the time to diagnose the problem and explained it to me in detail. They let me know that it was a minor issue that could be resolved quickly and efficiently without breaking the bank. I was pleasantly surprised by the reasonable cost! The mechanics were not only skilled but also genuinely seemed to care about getting my car back on the road safely. When I picked it up, they had even washed it, which was a sweet bonus. The location is easy to access and has ample parking that’s wheelchair-friendly, which I really appreciated. If I had to say one thing, the waiting area could use a few more magazines or some coffee; it felt a bit sparse. But honestly, the service I received far outweighed any minor inconveniences. Would highly recommend this place to anyone looking for reliable auto care!

👍 4 👎 0

Kenji Cruz

★★★★★

October 19, 2024

I brought my vehicle in after hearing so many great things about this auto care shop, and I can see why they have such a stellar reputation! The staff members were friendly and professional, making me feel comfortable right away. I was impressed with how quickly they got my car in for an oil change and inspection. My only teeny-tiny complaint was that the wait was a bit longer than expected, but they kept me updated throughout the process, which was nice. They also took the time to go over a couple of recommendations for future services without any pressure, which I appreciated. Overall, I'm really happy with my experience and will definitely be back for future maintenance! Plus, they offer a great warranty on their work, which gives me peace of mind. Highly recommend giving them a try!

👍 2 👎 0