Shelley Palmour - State Farm Insurance Agent
Located in Oakwood, this insurance agency stands out for its personalized customer service and comprehensive coverage options. With a team dedicated to understanding each client's unique needs, they provide tailored solutions that ensure peace of mind. From auto and home insurance to life and health coverage, the agency prides itself on being a one-stop shop for all insurance requirements. Their commitment to transparency and community support further enhances their reputation, making them a trusted partner for individuals and families alike.
Operating Monday through Friday, the agency ensures accessibility and convenience for clients, fostering long-lasting relationships built on trust and reliability.
Latest Feedback
- "I had a fantastic experience with this agency! The team took the time to understand my insurance needs and helped me find the perfect coverage at an affordable rate. I really appreciated their patience and thoroughness in explaining the different options. It's great to know that I have a reliable partner for my insurance needs."
"I recently switched my auto insurance to this agency and couldn't be happier. The process was seamless, and the staff was incredibly friendly and knowledgeable. They walked me through everything step-by-step and even helped me save money compared to my previous provider. Highly recommend!"
"As a small business owner, I was looking for the right insurance to protect my assets. The team here was truly exceptional. They not only understood the complexities of my needs but also provided valuable insights that helped me make informed decisions. I felt supported throughout the entire process, and their dedication to customer service is unmatched."
Customer Reviews
What People Say
Jason Sullivan
April 30, 2025
I have been a customer here for nearly three years now, and I can confidently say that this insurance agency is a cut above the rest! The agent I work with is incredibly attentive and genuinely cares about my needs. Every time I reach out for assistance or to make changes to my policy, I feel like I'm treated as a priority. During my last visit, I was struggling to understand my homeowners policy. The agent took more than an hour to walk me through it, ensuring I understood every detail. I didn't feel rushed at all! They even offered me some great advice on additional coverage options that are worth considering. The only downside I noticed is that the office could use a bit of a refresh as it looks slightly dated. Still, the service provided far outweighs that minor concern. They have earned my loyalty with their exceptional service and attention to detail. Highly recommend!
Aurora Evans
March 7, 2024
I just had the best experience with this insurance agency! I recently moved and had to update my coverage, and the process was seamless. They helped me navigate through the various options available for my new location, and I was pleasantly surprised at how affordable everything was. The agent made sure to highlight the differences between my old and new policies, which was incredibly helpful. I also appreciated that they weren't pushy about upsells; instead, they genuinely focused on finding the right fit for my needs. One small area for improvement would be extending their hours to include some weekend availability. It can be tough for working professionals to meet during the week. But honestly, the service is worth the trip during regular hours! I'm recommending this agency to all my friends and family.
Thomas Harrison
January 23, 2024
Fantastic service! The staff here are super friendly and really know their stuff. I got my car insurance through them, and the entire process was quick and easy. They answered all my questions and helped me find the best plan for my budget. I do wish they had a mobile app for easier access to my policy info, but overall, I’m highly satisfied with my experience.
Ingrid O'Malley
November 5, 2023
I recently switched to this insurance agency, and I couldn't be happier! From the moment I walked in, I was greeted with a smile. The staff took their time to explain all my options clearly and answered every question I had. I was particularly impressed by the level of detail they went into when discussing my auto policy. They even conducted a thorough review of my current coverage and found areas where I could save money without sacrificing protection. The atmosphere was warm and welcoming, making me feel valued as a customer. My only minor feedback would be about the wait time for a follow-up call, which took a bit longer than I expected. Other than that, I highly recommend this agency for anyone looking for a personable and knowledgeable team to handle their insurance needs.
Today
Opening Hours
| Monday | 9 AM–5 PM |
|---|---|
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Insurance agency Loc: 34.2219 / -83.8645
Plan your visit
Weather
- Oakwood
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| feels like | N/A °F |