Spence Automotive, LLC

Spence Automotive, LLC

This auto repair shop in Kinston offers top-notch services tailored to meet the needs of every vehicle owner. With a team of highly skilled technicians, they ensure each car receives the utmost care, utilizing the latest diagnostic tools and quality parts. Their transparent pricing and commitment to customer satisfaction set them apart in the industry, making them a trusted choice for both routine maintenance and complex repairs.

The welcoming atmosphere and exceptional customer service further enhance the experience, as clients are treated like family. Whether it’s a simple oil change or a major engine repair, this shop is dedicated to getting you back on the road safely and efficiently.

• 603 Plaza Blvd, Kinston, NC 28501
• in Kinston Plaza
• (252) 686-5011

Amenities

Service options

• Onsite services

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot
• Wheelchair accessible restroom

Offerings

• Oil change

Amenities

• Mechanic
• Restroom

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards

Latest Feedback

"I took my car in for a routine check-up and was pleasantly surprised by how thorough they were. They explained everything clearly and provided updates along the way. The staff was friendly, and I felt like they genuinely cared about my vehicle's well-being. Highly recommend this place!"

"After experiencing issues with my brakes, I decided to visit this auto shop based on a friend's recommendation. Not only did they fix the problem quickly, but they also took the time to show me what was wrong and how to prevent future issues. Their honesty and expertise made all the difference!"

"I was impressed by the quick turnaround when I needed a tire replacement. The team worked efficiently without compromising on quality. Plus, they have a comfortable waiting area, which made the whole experience much more pleasant. I will definitely be returning for future services!"

Customer Reviews

What People Say

Donald Khan

★★★★★

August 25, 2025

What a fantastic experience I had at this auto repair shop! After some frustrating visits to other places, I was relieved to find such a gem. The mechanics here are not only knowledgeable but also incredibly polite. I brought my car in for some routine maintenance and ended up getting a detailed inspection, which uncovered some issues I wasn’t even aware of! They took the time to explain everything to me in a way that was easy to understand. The waiting area was cozy and had free Wi-Fi, which made the time go by quickly. I loved that they provided updates on the progress of my vehicle, so I never felt left in the dark. The only downside was that they are quite popular, so it might be a good idea to call ahead for an appointment. But honestly, the quality of service makes it worth the wait! This shop is definitely my go-to now for any future automotive needs, and I’ll be spreading the word to friends and family. Seriously, if you're looking for a reliable place to take your car, this is it!

👍 6 👎 1

Oluwaseun Murphy

★★★★★

January 15, 2025

I've had a pretty good experience here, overall! I took my SUV in for a check-up after noticing some strange noises, and the team was super friendly from the start. They diagnosed the problem quickly and explained it in a way that made sense to someone who doesn't know much about cars. I appreciated their honesty about what needed to be done and what could wait. The service took a bit longer than I expected, but they kept me informed throughout the process. I also liked that they offered a military discount, which was a nice surprise. The waiting room could use a few more magazines and some updates on the furniture, but that was a minor issue compared to the excellent service I received. Overall, I would recommend this place for anyone needing vehicle maintenance. Their attention to detail and customer care really stood out to me, and I’ll definitely be coming back for any future repairs!

👍 6 👎 3

Liu Bailey

★★★★★

April 28, 2024

I recently had my car serviced at an auto repair shop, and I cannot express enough how satisfied I am! From the moment I walked in, the staff greeted me with friendly smiles and made me feel at ease. They quickly assessed the issues I was facing, and I appreciated how thoroughly they explained everything to me without using any confusing jargon. I had a brake issue that was making me quite anxious, but they assured me it would be fixed in no time. They even offered a comfortable waiting area with coffee while I waited! I was pleasantly surprised at how quickly the repairs were completed; I was in and out in less than two hours. The price was very reasonable, and considering the quality of work and customer service, I felt like I got a fantastic deal. The only suggestion I would have is perhaps expanding their waiting area to accommodate more guests during busy times. Overall, I highly recommend this place for anyone looking for trustworthy, efficient automotive repairs!

👍 4 👎 0