Sue McFadden - State Farm Insurance Agent
Located in Richmond, this insurance agency stands out for its commitment to personalized service and comprehensive coverage options. With a team of knowledgeable professionals, they strive to understand each client's unique needs, ensuring tailored insurance solutions that offer peace of mind. The agency specializes in various insurance products, including auto, home, and life insurance, making it a one-stop shop for all insurance needs.
Their approachable and friendly staff are dedicated to providing exceptional customer service, guiding clients through the often complex world of insurance with ease and expertise. Clients appreciate the agency's transparency and willingness to answer any questions, fostering trust and long-lasting relationships. Whether you're a first-time insurance buyer or looking to reassess your current policies, this agency is committed to helping you navigate your options effectively.
Latest Feedback
- "I had a fantastic experience with this insurance agency! The staff took the time to explain all my options and helped me find the perfect coverage for my needs. I felt supported throughout the process and appreciated their genuine care. Highly recommend for anyone looking for reliable insurance!"
"What impressed me most was the level of customer service I received here. The team was incredibly patient and answered all my questions without making me feel rushed. They really went above and beyond to make sure I understood everything about my policy. I left feeling confident in my choices!"
"As a business owner, finding the right insurance can be daunting. However, the team at this agency made it easy! They provided tailored solutions that fit my business perfectly. Their expertise and attention to detail gave me peace of mind, knowing that I am well protected. I'm grateful for their support and highly recommend them!"
Customer Reviews
What People Say
Brody Shaw
June 23, 2025
I can't say enough good things about my experience here! I recently switched my insurance provider, and I am so happy I did. The staff was incredibly knowledgeable and friendly. They took the time to assess my situation thoroughly, ensuring that I received coverage that perfectly fit my needs. I was particularly impressed with how they helped me save money by bundling my home and auto insurance. The process was seamless from start to finish, and I felt like I was treated as a priority. One thing I would suggest is offering more flexible hours for those who work during the day, as it can be tough to find time to visit in person. Nevertheless, I am thrilled with my coverage and the overall service I received! If you’re considering a new insurance agency, I highly recommend checking this one out!
River Edwards
July 16, 2024
I had the pleasure of working with my agent recently, and I must say, it was an outstanding experience! From the moment I walked in, the atmosphere was welcoming and professional. My agent took the time to explain all of my options in detail, which was incredibly helpful since I was new to getting insurance. Not only did they help me find the best policy that suited my needs, but they also walked me through the entire process step-by-step. What really stood out was their willingness to answer all my questions, no matter how small they were. I appreciate that they truly care about their clients. The only feedback I would give is to maybe have a few more staff members during peak hours, as the wait was a little longer than I expected. However, the service I received made it well worth it. I left with confidence in my choices and a sense of relief knowing I was in good hands. I highly recommend this agency to anyone looking for personalized and reliable service!
Arun Spencer
June 28, 2024
Switching over to this insurance agency was a fantastic decision! The service I received was top-notch, and I felt truly cared for throughout the entire process. My agent was very thorough in explaining options and made sure I understood everything. Not to mention, they took the time to customize a plan that really fit my lifestyle and budget. I also appreciated the follow-up call a few weeks later to ensure everything was going well. It’s rare to find that level of commitment, and it’s clear they value their clients. The only minor suggestion I would offer is to improve the online portal; it could use some enhancements to make accessing policy details a bit easier. However, the personal touch I received more than made up for it. I left feeling secure and well-informed, and I can’t recommend this agency highly enough!
Jack Berry
May 14, 2024
I recently moved my insurance to this agency, and I am so pleased! The atmosphere is friendly, and the agents know their stuff. They provided me a range of options that fit my budget and explained everything thoroughly. I’ve had a few claims in the past, and I appreciate how they took the time to ensure I understood the claims process. It made me feel a lot more comfortable about what I had signed up for. If I had to make one suggestion, it would be to provide a bit more information on their website about the types of coverage available. Other than that, it was a great experience overall, and I’m happy to have my insurance here!
Today
Opening Hours
| Monday | 9 AM–5 PM |
|---|---|
| Tuesday | 9 AM–5 PM |
| Wednesday | 9 AM–5 PM |
| Thursday | 9 AM–5 PM |
| Friday | 9 AM–5 PM |
| Saturday | Closed |
| Sunday | Closed |
How to go there
Location
Insurance agency Loc: 29.6742 / -95.7532
Plan your visit
Weather
- Richmond
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|---|---|---|
| feels like | N/A °F |