SunTrust
Located in Gloucester, this bank stands out for its commitment to exceptional customer service and community involvement. With convenient hours, including Saturday openings, it caters to busy individuals seeking reliable banking solutions. The bank features a wheelchair-accessible entrance, ensuring inclusivity for all customers. Clients appreciate the knowledgeable staff who go above and beyond to assist with a variety of financial needs, from personal accounts to business services. This bank is more than just a financial institution; it's a trusted partner in the community, dedicated to helping customers achieve their financial goals.
With a strong emphasis on building lasting relationships, this bank prioritizes the satisfaction and needs of every customer, making it a go-to choice for many in Gloucester.
Amenities
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Wheelchair accessible entrance
Accessibility
Latest Feedback
- "I recently opened an account here, and I couldn't be happier with my decision. The staff was incredibly welcoming and took the time to explain all my options. I felt like they truly cared about helping me find the right account for my needs. Plus, the convenient Saturday hours make it easy for me to manage my banking alongside my busy schedule."
"I've been a customer for several years, and I always appreciate the personalized service I receive. The team remembers my name and my financial goals, which makes me feel valued. Recently, they helped me with a loan application, and the process was smooth and straightforward. It's refreshing to have a bank that genuinely cares about its customers."
"As a new resident in Gloucester, I was looking for a local bank that would offer both convenience and great service. I visited this bank to cash a check, and I was impressed! The staff was friendly and efficient, making the experience quick and enjoyable. I'm excited to explore more of their financial products in the future."
Customer Reviews
What People Say
Ethan Fraser
May 24, 2025
I was pleasantly surprised by the level of service here! The staff was attentive and made sure all my questions were answered. I appreciated the wheelchair accessible entrance as well. Just a minor note—the parking lot could be a bit more spacious. Otherwise, very happy!
Brenda Wheeler
October 25, 2024
As someone who has moved around a lot, I've been through many banks, and I must say, my experience here was refreshing. The customer service was top-notch. I walked in to inquire about loan options, and the representative was not only knowledgeable but genuinely enthusiastic about helping me find the right fit for my needs. I loved how they took the time to go over various plans and even suggested some that I hadn’t considered before. While it was quite busy when I arrived, the staff handled the rush efficiently without compromising the quality of service, which I really appreciated. The waiting area was nicely set up, but it could use a few more seats during peak hours. I also found the bank's hours somewhat limiting; a little more flexibility would be great for those of us with demanding schedules. However, the overall experience was fantastic, and I'm definitely glad I chose this bank for my financial needs!
Diego Silverthorn
June 2, 2024
I had a smooth experience with my account setup. The staff was incredibly helpful and made everything easy to understand. It was nice to have someone who actually smiled and seemed happy to help! I do wish they had longer hours, especially on Saturdays, but overall, I’m very satisfied with my visit.
Liu Bailey
May 15, 2024
I recently opened an account at my local bank and couldn't be happier with my choice! The staff was incredibly welcoming from the moment I walked in. They took the time to explain everything clearly and answered all my questions without making me feel rushed. I specifically appreciated how patient they were while walking me through the online banking setup. It was so helpful, and I didn't feel lost at any point. The bank itself has a modern and clean layout, which made my experience even more pleasant. They also offer convenient ATM access, which is a huge plus for someone like me who prefers handling transactions easily. I did experience a slight wait time during peak hours, so if you can, try to visit during quieter times. Overall, I'm thrilled with the service I've received and feel confident in banking here for the long term. Highly recommend it for anyone looking for a friendly and efficient banking experience!
Today
Opening Hours
| Monday | 9AM–5PM |
|---|---|
| Tuesday | 9AM–5PM |
| Wednesday | 9AM–5PM |
| Thursday | 9AM–5PM |
| Friday | 9AM–6PM |
| Saturday | 9AM–12PM |
| Sunday | Closed |
How to go there
Location
Bank Loc: 37.3952 / -76.5259
Plan your visit
Weather
- Gloucester
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| feels like | N/A °F |