SunTrust

SunTrust

Located in the heart of Johnson City, this bank offers a range of financial services designed to meet the needs of individuals and businesses alike. Customers appreciate the friendly and knowledgeable staff who are committed to providing personalized banking experiences. The bank’s modern facilities include wheelchair accessible entrances and parking, ensuring that everyone can enjoy their services comfortably. With convenient hours throughout the week, including extended hours on Friday, this bank is dedicated to making banking accessible for all. Whether you need assistance with personal banking, loans, or business services, this branch prides itself on its community-focused approach and dedication to customer satisfaction.

In addition to its stellar customer service, the bank offers various digital banking options, allowing clients to manage their finances with ease. From competitive rates to a wide selection of financial products, this bank stands out as a reliable partner for all banking needs.

• 426 W Walnut St, Johnson City, TN 37604
• in SunTrust Mortgage
• (423) 328-5622

Amenities

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Latest Feedback

"I had a fantastic experience at this bank! The staff members were incredibly helpful and took the time to explain all my options when I was setting up my new account. It’s nice to feel valued as a customer, and I left knowing I could reach out anytime with questions. Highly recommend this branch for anyone looking for a friendly banking environment!"

"I recently needed assistance with a loan application, and I was pleasantly surprised by the level of support I received. The team was patient and guided me through every step of the process. They made what could have been a stressful experience feel effortless. I appreciate their dedication and would definitely recommend this bank to others!"

"This bank has been my go-to for years! I always feel welcomed when I walk in, and the staff knows me by name, which makes a huge difference. I had a minor issue with my account recently, and it was resolved quickly and efficiently. Their commitment to customer service is truly commendable, and I wouldn't think of switching to another bank."

Customer Reviews

What People Say

Kai Davis

★★★★★

May 18, 2025

I can't say enough good things about my recent experience at this bank! From the moment I walked in, I was greeted with smiles and a warm atmosphere. The tellers were not just efficient but genuinely pleasant to interact with. I had a few questions about my account and the representative I spoke with took the time to go through everything with me. It's not every day you find someone who is willing to explain things in such detail without making you feel rushed. The accessibility features here are commendable too! It’s nice to see that the entrance is wheelchair accessible, which provides peace of mind for those who may need it. The only minor hiccup was that I had to wait a little longer than I expected during peak hours, but the staff handled it well, staying cheerful and professional the entire time. I left feeling valued and content, which is exactly what you want from a banking experience. Overall, I would highly recommend this place to anyone looking for attentive service and a friendly vibe. I’ll definitely be returning for my banking needs!

👍 6 👎 3

Cynthia Wagner

★★★★★

December 20, 2024

As someone who has been banking for years, I have to say that my experience here has been mostly positive. I recently went in to open a new savings account and was pleasantly surprised by how seamless the process was. The staff is knowledgeable and made every step clear, which is something I always appreciate. I especially liked the digital tools they offer for online banking and account management; it makes keeping track of my finances so much easier! However, I did notice that the bank tends to get busy, particularly on Fridays. I had to wait a bit longer than I would have liked, and I could see some customers getting a little impatient. If they could find a way to improve their staffing during these peak times, it would elevate the experience even more. Nonetheless, the overall atmosphere is welcoming and the accessibility features are a huge plus. I also feel that the fee structure is reasonable compared to other banks I’ve encountered. I’m looking forward to continuing to use their services and seeing how they evolve in the future!

👍 2 👎 0