Tom's Auto Center

Tom's Auto Center

Located in the heart of Gloucester, this auto repair shop stands out for its commitment to quality service and customer satisfaction. With experienced technicians and a wide range of services, including diagnostics, engine repair, and routine maintenance, they ensure vehicles run smoothly and efficiently.

Open Monday through Friday, the shop values convenience and accessibility. Customers appreciate the welcoming atmosphere and transparent communication regarding repairs and costs. This dedication to excellence makes it a reliable choice for anyone in need of automotive assistance.

• 148 Eastern Ave, Gloucester, MA 01930
• (978) 281-0818

Amenities

Service options

• Onsite services

Accessibility

• Wheelchair accessible entrance
• Wheelchair accessible parking lot

Offerings

• Oil change

Amenities

• Mechanic
• Restroom

Planning

• Appointments recommended

Payments

• Credit cards
• Debit cards
• NFC mobile payments
• Credit cards

Latest Feedback

"I had a fantastic experience with this auto repair shop! They were able to diagnose my car's issue quickly and provided a detailed explanation of the repairs needed. The staff was friendly and genuinely cared about getting my vehicle back on the road safely. I felt confident in their expertise and appreciated the competitive pricing. I will definitely return for future maintenance!"

"I brought my vehicle in for a routine check-up, and I was pleasantly surprised by how thorough they were. They took the time to inspect everything and even suggested some minor improvements that could enhance performance. The waiting area was comfortable, and I didn’t mind waiting at all. It's clear that they prioritize customer care and quality service."

"After an unexpected breakdown, I was stressed and worried about the cost of repairs. However, the team here was incredibly understanding and worked with me to find the best solution. They were transparent about pricing and timelines, which eased my anxiety. I walked away feeling relieved and grateful for their support. Highly recommend this place!"

Customer Reviews

What People Say

Penelope Watanabe

★★★★★

August 23, 2025

What a fantastic experience I had at this auto repair shop! I had been having ongoing issues with my car, and after trying a couple of other places without success, I decided to give this shop a try based on a friend’s recommendation. From the moment I walked in, the staff made me feel welcome. The mechanic was thorough in examining my car and took the time to explain the problem in layman's terms, which I appreciated as someone who isn’t very car-savvy. They provided a detailed estimate and were transparent about the cost, so there were no surprises. I was particularly impressed with their attention to detail; they not only fixed the issue I came in for but also noticed a few minor things that needed addressing. I felt like they genuinely cared about my vehicle’s well-being rather than just making a quick buck. The turnaround time was faster than I expected, and my car runs like new now! The only slight downside is that they have limited hours during the week, but I found it manageable to work around. Overall, I would wholeheartedly recommend this shop to anyone needing reliable auto repairs. Their level of service is hard to find these days!

👍 3 👎 2

Giovanni Hernandez

★★★★★

December 18, 2024

I recently took my car in for a routine maintenance check, and I couldn't be happier with my experience! The staff were incredibly friendly and took the time to explain everything they were doing. They even gave me tips on how to keep my vehicle running smoothly. I was impressed with how quickly they completed the work without sacrificing quality. The waiting area was clean and comfortable, making the whole process feel pleasant. I highly recommend this auto repair shop to anyone looking for reliable service. The only minor thing is that they’re closed on weekends, which can be inconvenient if you work during the week, but they are definitely worth it during the weekdays!

👍 2 👎 1